Frequently Asked Questions
How long will it take my order to ship?
Every Opal at Home pillow is made by hand by our expert craftspeople; like all really good things, wonderful handmade pillows take time! We ask that you allow up to 2 weeks for your pillows to ship. If you need something fast, please let us know. We'll make it happen if it is humanly possible! Please use our nifty Get In Touch contact form if you have additional questions.
How soon will I receive my order?
Your pillows will ship from Eugene, Oregon. If you live in the continental United States, expect 2-7 days delivery time from the day we ship. For other locations, please ask, and we will let you know specific shipping information for your area.
Do you ship outside the US?
Yes, we are able to ship to countries outside the US, but shipping charges and your local customs, tariffs and taxes may apply. You will need to find out the rules of your own country. We are happy to work with you to help find the most reasonable shipping option for your particular location.
Where are your pillows made?
Our linen comes from the Netherlands, but the designing, printing, sewing and stuffing are all done in our workroom in Eugene, Oregon. (Two hours south of Portlandia, a day north of San Francisco, and home of the Oregon Ducks!) Even our beautiful feather down pillow fills are made in the United States.
What is your return policy?
If you aren't happy, we aren't happy! You can return anything you buy from us for any reason within 30 days. Just get in touch to request a return authorization and specify if you'd like a refund or exchange. You'll be responsible for any return shipping charges. If you would like an exchange, you'll pay for shipping the items back to us and we'll pay for shipping the exchanged items back to you. All items must be in original, unused condition to be eligible for return.
What payment methods do you accept?
We accept Visa, MasterCard, Discover, AMEX and PayPal. If you use PayPal, you can also use your checking account to make your payment. Please contact us if you have further questions.